Renewed Hope Mental Wellness Policies

Renewed Hope Mental Wellness Policies

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At our wellness center, we are committed to providing quality care and ensuring a positive experience for all our patients in Celina, Prosper, and the Dallas-Fort Worth area. Please take a moment to review our policies to understand how we strive to maintain a safe and supportive environment for everyone. We've built clear policies around psychiatric assessment, medication management, telehealth services, and payment options to help patients in Celina, Prosper, and Dallas-Fort Worth understand what to expect from Renewed Hope Mental Wellness. Whether you're seeking support for anxiety, depression, ADHD, or PTSD, these guidelines keep your care consistent and transparent. Ready to get started?

Book an appointment or call 469-368-9616 to speak with our team.

Phone Calls

Our phone hours are Monday through Friday, from 9 AM to 5 PM, excluding holidays. If we miss your call, please leave a detailed message, and we will return your call as soon as possible. In the event that calls become frequent or lengthy, we may suggest scheduling an earlier appointment to better address your needs.

For emergencies, please dial 911 or go to the nearest emergency room. 

Cancellations

We understand that sometimes things come up, and life happens. If you need to cancel or reschedule your appointment, we ask for 24-48 hours’ notice.

Thank you for your understanding as we work to provide the best possible service. 

Emails

Please be aware that email is not a secure method for discussing private health information. To ensure your privacy, we ask that you call our office or schedule an appointment if you need to discuss sensitive health matters.

For faster, secure communication, we encourage patients to use the Patient Portal messaging to connect with our staff directly. 

Renewed Hope Mental Wellness provides psychiatric care in Celina, Prosper and the Dallas-Fort Worth area, with mental health services through convenient telehealth and in-person appointments. Our team specializes in psychiatric assessment, medication management, and GeneSight testing to create personalized treatment plans. We treat anxiety, PTSD, OCD, panic disorder, social anxiety, depression, bipolar disorder, ADHD/ADD, insomnia, and more. Whether you're struggling with mood disorders, impulse control, anger management, or adjustment challenges, we're here to support your path to wellness. Our patient-centered approach combines expert diagnosis with ongoing care to help you feel better and live fully. Call 469-368-9616 to schedule your appointment and take the first step toward renewed mental health today.